Privacy Policy

Spencers Solicitors Limited ("SSL", "we", "us") firmly respect the privacy and rights of all individuals and businesses we deal with.

This privacy notice documents how we collect and process personal information from visitors to our website and individuals and businesses we deal with when operating and providing services.

This notice should be read in conjunction with our website and we will naturally update this notice from time to time. You are therefore encouraged to review the notice whenever you visit our website and/or before providing us with personal data, to ensure you have access to the most up to date information at that time.

For the purposes of the Data Protection Act 2018 (DPA) and General Data Protection Regulations (GDPR) the Data Controller in respect of any personal data controlled by the firm is Spencers Solicitors Limited, a legal practice authorised and regulated by the Solicitors Regulation Authority (SRA) (SRA No. 00466097).

This link will enable you to access the SRA Code of Conduct by which the firm and its employees have to abide.

Our address and registered office is:

Spire Walk, Derby Road
S40 2WG
Telephone: 08000 93 00 94

VAT number: 915987966


Robert Landman (Non-lawyer)
John Spencer (Solicitor)

First things first, what is personal data and what information do we collect?

For the purposes of this policy, personal data is effectively information about individuals which, alone, or in conjunction with other information held by us, is capable of identifying them.

The DPA and GDPR regulate our use of your personal data.

In dealing with clients, other legal professionals and other parties in the course of our business, we most commonly obtain personal data consisting of names, physical and electronic addresses and telephone numbers.

How do we collect personal data?

We may obtain personal data from you when you visit our offices, contact us by telephone, email, via our website or any other form of communication. This includes personal data you provide to us when:

  • Contacting us with a question or enquiry.
  • Dealing with us in order to receive advice or services for you, your business or a third party.
  • Contacting us either directly or indirectly (via a third party authorised to act on your behalf) regarding employment opportunities or vacancies.
  • Registering for newsletters or legal updates.
  • Attending events or providing a member of our team with business cards or contact details.
  • Contacting us in the unlikely event of a complaint.
  • Any other purpose related to the provision of services, advice or employment.

We can use any personal data we obtain for a number of purposes, as set out below. However, we will not purposefully retain personal data for longer than is necessary for the purpose(s) for which it was intended.

How do we use Personal Data?

  • To provide you, your organisation and/or our clients with information or services and to improve and tailor the way we provide services. We will keep such data until such time as you tell us to remove your data from our records for these purposes or until we have reason to believe that you may no longer have any interest or need for this information or our services.
  • To perform a contract and/or service about whom we hold data for as long as is necessary to complete the contract and/or service and then; for as long as is required for legal & compliance purposes.
  • To protect & pursue SSL’s legitimate interests, those of our clients, courts or others as appropriate after taking into account the legitimate interests of the person on whom data is held.
  • To comply with legal and regulatory requirements.
  • To promote the services we provide & obtain new business until such time as we receive a request to remove data for these purposes or until such time as we deem there is no ongoing interest or merit in doing so.
  • To facilitate payment and reconciliation of invoices for accounting purposes.
  • To offer opportunities to attend events and provide legal updates.
  • To promote access to justice.
  • To facilitate recruitment processes.
  • In any other way we consider necessary & appropriate in order to conduct our business as a legal practice including fulfilling our professional, regulatory & legal obligations to our clients, the courts and/or others with a legitimate interest. We will keep such data for as long as we need to in order to achieve this but for no longer than is necessary.

Your privacy is of paramount importance and with strict exceptions, including satisfying any overriding legal or regulatory requirements, your personal data will not be provided to any third party without your consent.

We will not release your personal information to any outside business or individual for mailing or marketing purposes.

Rights relating to personal data

You have various rights relating to the personal data we process including:

  • To prevent us using data for direct marketing purposes
  • To have inaccurate data corrected and/or deleted
  • To be informed & access a copy of the information held
  • To object to automated decision making and profiling processes
  • To transfer personal data

If you would like a copy of some or all of your personal information, please email or write to us at the above address. We will respond to a request within one month of receipt but reserve the right to extend this timeframe by a further two months in complex or exceptional cases. Equally, whilst we will not generally charge for providing information, we reserve the right to charge a reasonable fee for the provision of information in exceptional circumstances, as appropriate.

Please contact us at our postal address or by email marked for the attention of the Compliance Officer if you have any concerns, requests or questions relating to personal data.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at marking your e-mail for the attention of the Compliance Officer and we’ll respond.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioners Office (ICO).

Spencers Solicitors is registered with the ICO (registration number: Z1173419). The ICO is the UK's independent body set up to uphold information rights. The ICO’s details are:


Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Phone: 0303 123 1113

Privacy information relating specifically to our website

Use of Web Analytics, Cookies & Tracking

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report on aggregate visitor information.

Our website uses a variety of cookies, which are listed in the table below. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a better experience when you browse our website, and also allows us to improve our site. The cookies we use are "analytical"; cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Our cookies are not used to collect personally identifiable information about you.

We list below the cookies we use on our website, and provide a brief explanation of what those cookies do.

Most web browsers allow some control of most cookies through the browser settings. For more information on this, and more information about cookies in general, you may wish to visit For information about how to delete cookies from your mobile phone you will need to refer to your handset manual. The cookies we use are as follows:

Name Purpose
Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited. More details can be found in the Google Privacy Policy.

Google Analytics' available opt-outs
Google Remarketing We use cookies for remarketing purposes and to analyse the demographics of visitors to our site. These cookies are created by Google for the purpose of showing advertisements to users who have previously visited our site as they browse other websites on the Internet. More information on Google Remarketing can be found here.

Google Ads Opt-Out
AddThis This cookie is used to record if a user has used the 'Addthis' share buttons. It stores information about which pages you have shared but does not store any other personal information.

AddThis Privacy Policy
Microsoft adCenter When you click an advert presented by Microsoft Adcenter then Microsoft will place a 3rd party cookie on your machine. The advertised website may then use this cookie to send analytical information about actions taken on the advertised website. This allows us to monitor performance of various marketing activities. This cookie does not contain any personally identifiable information and is totally anonymous.

Microsoft Privacy Policy

Privacy and Security

Personal information collected on our website is confidential and will be dealt with in accordance with this Privacy Statement and our Terms and Conditions of Use of this site. If you follow a link to another website this privacy statement does not apply. We advise you to check the privacy policy of the relevant website.

We are unable to guarantee that any email sent from you to us will be received by us or that its contents are or will remain secure during or following transmission. Likewise we cannot guarantee that emails sent by us to you are secure. If you have any concerns about the security of email transmissions to or from us, you may wish to telephone or write to us instead.

Third Party Content

Our website may contain links to external websites or comments that are created by third parties that are not under our control. As such we make no warranties or representations whatsoever about any third party content which you may access via our website.

External websites and user comments are in no way approved, endorsed or verified by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws or accessibility of any information, data, or statements or for the quality of any products or services referenced in user comments or available on external websites. If you choose to access third party content that is not created by us, you do so at your own risk. In addition you acknowledge that accessing any such third party content may be subject to your acceptance of additional terms and conditions of the creator.


SSL are committed to ensuring that disability should not be a barrier to seeking quality legal advice. This website is intended to be as accessible as possible with the Equality Act 2010 and W3C Web Accessibility Initiative kept in mind during its design and subsequent updates.

If you have any difficulty using our website please contact us via or 01246 266666 and we will assist in ensuring information is made fully accessible to you.


© 2019 Spencers Solicitors Limited trading as Spencers Solicitors. All Rights Reserved.

No part of this website may be reproduced without express consent.

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